Frequently Asked Questions

Ordering

Servicing

Postage Stamps

CheckSafe™

I just opened an account with my bank. What documentation do I need to order checks?

You may place your order online as long as the information you provide matches what your bank has on file. Please have one of the temporary checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. We are only able to print checks for banks in the United States.

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Don't I have to order from my bank?

You can order checks anywhere you choose. Our checks are convenient to order, meet all bank requirements, and are often priced dramatically lower.

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What payment options do I have?

We accept most major credit cards (Mastercard, Visa, Discover, and American Express). We apologize but we cannot automatically debit your checking account at this time.

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How long does it take to receive my checks?

You should receive your products within 12 business days from the time we receive your order. You may also choose an expedited delivery method if you need your checks sooner.

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Why don't you print checks for foreign accounts?

We don't print checks for foreign accounts because of differences in the way bank information is printed on the checks.

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What do I do if I don't have a voided check to send in with my order?

Go to your bank and ask them for a specification sheet which includes your transit routing number and your account number along with the correct format for the account number.

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Can I order over the Internet?

Yes! Reordering customers, without account changes, can use the "Quick Reorder" option. New and all reorder customers may also order online. You can also fax your printed order form with copies of voided check and deposit slip to: 1-800-822-0005.

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How do I reorder checks online?

Select your design, add to cart, provide shipping information, and payment method. Personalize your check and submit your order online or print and mail your order. If you do not need to make changes to the information on your checks, you may use the Quick Reorder option.

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Do I have to type in all my information if I am a reorder customer?

If you do not need to make changes to the information on your checks, you may use the Quick Reorder option to avoid entering all your information.

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What if I have temporary checks?

You may place your order online as long as the information you provide matches what your bank has on file. Please have one of your temporary checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

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Will you process my order if I don't include a deposit slip?

Yes, we will be able to process your order without the deposit slip. Including a deposit ticket, however, will help us ensure proper printing.

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What should I do if I know there are changes occurring at my bank?

Call our Customer Service Department at 1-866-925-2432 before sending in your order. Our representatives can check to see if we have the changes in our systems. If we do not have these changes, we may ask you to obtain and send additional documentation from your bank with your order.

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Can I have my order shipped to my local Walmart Retail location?

Due to the sensitive personal and financial information contained in our products, we are not able to ship to Walmart Stores for pick-up.

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How do I contact Walmart Checks?

Call us at 1-866-925-2432. Se habla Español.

Mail us at:
Walmart Checks
P.O. Box 351200
New Braunfels, TX 78135
E-mail us at http://www.walmartchecks.com/contactus.aspx

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How do I change or cancel my order?

We apologize, but we are unable to change or cancel an order online. Please call 1-866-925-2432 and speak with a representative for further assistance.

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What do I do if there's an error on my order?

Please call 1-866-925-2432 and speak with a representative for assistance. Please do not return your order to your local Walmart store or contact them for service.

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How can I check on the status of my order?

For status of your check order (including phone, mail or internet orders) please call 1-866-925-2432. Please wait at least 24 hours after submitting your online order before contacting us. Please note: All items are shipped separately.

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How can I tell if the order I just placed was actually submitted?

You should receive a confirmation sent to the E-mail address you provided within the next 24 hours. If you do not receive the confirmation, it is likely that the order did not reach us. You may check the status of a pending order at 1-866-925-2432. Please wait at least 24 hours after submitting your order before calling.

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What should I do if I placed an order but did not receive a confirmation?

You may check the status of a pending order at 1-866-925-2432. Please wait at least 24 hours after submitting your order before calling.

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I have only received part of my order. When will the rest of my order arrive?

If your order contains multiple items, items may ship together in one package. If shipped separately, items may arrive on separate days.

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What is the value of the stamps offered?

We offer FOREVER® STAMPS which are the only stamps you can buy right now and use forever, regardless of future price increases. FOREVER® STAMPS always represent the current one (1) once First-Class MailŪ price. Currently the price per stamp is $0.60 or $12.00 for a booklet of 20 stamps.

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How many FOREVER® STAMPS come in a booklet (sheet)?

Our booklets currently have 20 stamps. You may order up to 4 booklets per check order.

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Do I get a choice of FOREVER® STAMP designs?

The stamps you receive are determined by the availability of the designs from the U.S Postal Service. Other design options are not available at this time. Designs are subject to change without notice. We currently offer the U.S. Flag FOREVER® STAMP.

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Do you charge a higher price for the stamps?

We offer FOREVER® STAMPS at their face value, which is currently $0.60 per stamp, and charge a nominal processing fee for inserting them into your check package.

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How much of a stamp can be torn or damaged and still considered valid?

Stamps which are mutilated or defaced are not valid for U.S domestic or U.S. originated international mail. However, a minor tear at the corner of a stamp does not render a stamp invalid.

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I did not receive all my stamps and/or they were received damaged.

All stamps requested are inserted in the first pack of checks in an order. If all the stamps requested are not received, or are damaged so they are no longer usable, please contact a Walmart Checks service representative at: 1-866-925-2432 .

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What is CheckSafe™?

With CheckSafe™, if the checks in this order are subject to fraudulent acts, our certified Check Fraud Specialists will work with your financial institution and merchants on your behalf to help you resolve the check fraud, saving you valuable time. If preferred, our Check Fraud Specialists will provide you step by step instructions on how to resolve the fraud. In addition, you will receive free replacement checks for your new checking account. CheckSafe™ fraud service is effective for 12 months from the date your order is shipped, or until you use the last check, whichever comes first.

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Does CheckSafe™ cover both personal and business checks?

Yes, CheckSafe™ benefits would only be available for the check numbers that have the service attached to it (by purchase).

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How does CheckSafe™ assist me with check fraud?

Certified CheckSafe™ Check Fraud Specialists will do most of the work to help you resolve check fraud after receiving the initial information from you. The Check Fraud Specialists will work with you, your financial institution and the merchant that accepted the fraudulent check to save you time. If you prefer to do the work yourself, the Check Fraud Specialist will provide you step by step instructions on what you will need to do to resolve the fraud.

CheckSafe™ will assist you with three major types of fraud:

a) Forged Signatures - Usually involves the use of legitimate blank checks with a false or fake signature of the payer on the signature line.

b) Forged Endorsements - often involve the theft of valid checks which are then endorsed and cashed or deposited by someone other than the payee. Forged endorsements can also appear on checks made payable to more than one party when one party endorses the check for all parties.

c) Altered Checks - are defined as valid check stock with certain fields changed. When the payee name is changed, payment is made to the wrong person. The courtesy and/or written amount can be increased, resulting in overpayment to the payee. Some checks have had the MICR line altered with bogus information (such as the routing/transit (ABA) number or the account number) to slow down the clearing/return process. Checks can be altered to include information that assists the criminal in negotiating the check.

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How long does the coverage last?

The program benefits are effective for 12 months from the date your order is shipped, or until you use the last check, whichever comes first.

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What does it cost?

CheckSafe™ is only $1.50 per pack for personal checks, $5.00 per order on business checks.

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Who owns CheckSafe™?

CheckSafe™ is fully owned and managed by Harland Clarke Corp.

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If fraud occurs, what do I do?

a) If fraud occurs, you must contact CheckSafe™ on or before thirty (30) days after you discover that fraud has occurred and have been provided with the bank statement reflecting the fraud or the original or copy of the fraudulent check.

b) The Check Fraud Specialist will confirm eligibility of the CheckSafe™ fraud service.

c) Once eligibility has been confirmed, a Check Fraud Specialist will send you a documentation package which needs to be completed and arrange for your replacement checks. These documents should be returned back to CheckSafe™ in a reasonable amount of time. You may download these documents online at www.checksafeservice.com to save time.

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What is the phone number and address for CheckSafe™?

Phone Number - 1-855-727-2894
Physical Address - 2435 Goodwin Lane, New Braunfels, TX 78135
Email Address - support@checksafeservice.com

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When will CheckSafe™ not cover any fraudulent activities?

a) Members(s) on the account

b) Immediate family members of the account holder(s)

c) Members of the account holder(s) household

d) Authorized signer or an employee responsible for accounts payable, payroll or anyone else functioning within the accounting role.

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Does CheckSafe™ cover fraudulent activities outside the US?

Yes, CheckSafe™ covers any check covered by the protection plan.

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