Frequently Asked Questions

Ordering

Servicing

Photo

Postage Stamps

CheckSafe™

I just opened an account with my bank. What documentation do I need to order checks?

You may place your order online as long as the information you provide matches what your bank has on file. Please have one of the temporary checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. We are only able to print checks for banks in the United States.

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Don't I have to order from my bank?

You can order checks anywhere you choose. Our checks are convenient to order, meet all bank requirements, and are often priced dramatically lower.

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What payment options do I have?

We accept most major credit cards (Mastercard, Visa, Discover, and American Express) and the Walmart credit card. We apologize but we cannot automatically debit your checking account at this time.

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How long does it take to receive my checks?

You should receive your products within 12 business days from the time we receive your order. You may also choose an expedited delivery method if you need your checks sooner.

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Why don't you print checks for foreign accounts?

We don't print checks for foreign accounts because of differences in the way bank information is printed on the checks.

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What do I do if I don't have a voided check to send in with my order?

Go to your bank and ask them for a specification sheet which includes your transit routing number and your account number along with the correct format for the account number.

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Can I order over the Internet?

Yes! Reordering customers, without account changes, can use the "Quick Reorder" option. New and all reorder customers may also order online. You can also fax your printed order form with copies of voided check and deposit slip to: 1-800-822-0005.

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How do I reorder checks online?

Select your design, add to cart, provide shipping information, and payment method. Personalize your check and submit your order online or print and mail your order. If you do not need to make changes to the information on your checks, you may use the Quick Reorder option.

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Do I have to type in all my information if I am a reorder customer?

If you do not need to make changes to the information on your checks, you may use the Quick Reorder option to avoid entering all your information.

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What if I have temporary checks?

You may place your order online as long as the information you provide matches what your bank has on file. Please have one of your temporary checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

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Will you process my order if I don't include a deposit slip?

Yes, we will be able to process your order without the deposit slip. Including a deposit ticket, however, will help us ensure proper printing.

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What should I do if I know there are changes occurring at my bank?

Call our Customer Service Department at 1-866-925-2432 before sending in your order. Our representatives can check to see if we have the changes in our systems. If we do not have these changes, we may ask you to obtain and send additional documentation from your bank with your order.

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How do I contact Walmart Checks?

Call us at 1-866-925-2432, Monday through Friday from 7:00 a.m. to 9:00 p.m. CST, Saturday from 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. CST. Se habla Español.

Mail us at:
Walmart Checks
P.O. Box 351200
New Braunfels, TX 78135
E-mail us at http://www.walmartchecks.com/contactus.aspx

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How do I change or cancel my order?

We apologize, but we are unable to change or cancel an order online. Please call 1-866-925-2432 and speak with a representative for further assistance. Our business hours are Monday through Friday from 7:00 am to 9:00 p.m. CST, Saturday from 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. CST.

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What do I do if there's an error on my order?

Please call 1-866-925-2432 and speak with a representative for assistance. Our business hours are Monday through Friday from 7:00 am to 9:00 p.m. CST, Saturday from 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. CST. Please do not return your order to your local Walmart store or contact them for service.

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How can I check on the status of my order?

For status of your check order (including phone, mail or internet orders) please call 1-866-925-2432. Please wait at least 24 hours after submitting your online order before contacting us. Please note: All items are shipped separately.

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How can I tell if the order I just placed was actually submitted?

You should receive a confirmation sent to the E-mail address you provided within the next 24 hours. If you do not receive the confirmation, it is likely that the order did not reach us. You may check the status of a pending order at 1-866-925-2432. Please wait at least 24 hours after submitting your order before calling.

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What should I do if I placed an order but did not receive a confirmation?

You may check the status of a pending order at 1-866-925-2432. Please wait at least 24 hours after submitting your order before calling.

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I have only received part of my order. When will the rest of my order arrive?

It is not uncommon order components to become separated in the mailing process by as much as a week to ten business days.

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Can I get multiple pictures on my Photo checks and label products?

At this time, we are only able to print one photo on each Photo checks and label product.

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Why are the images on my checks so light?

To comply with check processing requirements set by your bank, your photo must be lightened prior to production.

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Can I have my picture printed in full color?

Photos submitted for use on Photo checks are converted to gray scale and will print in black and white. Address Labels will print in color.

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Can I supply a disk with the photo I would like to have printed on my checks?

At this time we cannot accept any disks, CD's, cartridges or any other electronic media. You may submit your order through our interactive web site only.

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Can I adjust my photo in any way?

We have an innovative, interactive tool that enables you to crop and position your photo any way you want. Photo checks will be printed with a white border around your photo, when you crop and position your photo, double check that the photo is centered within that border.

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If my photo is flawed, can you touch it up?

We do not touch up photos. Please keep in mind that if there are flaws in the original photo, they will also show in the reproduction of the photo on Photo Checks and Label product.

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What does the file format notice mean?

In saving your scanned or digital photography images, you will have file format options. Only the following formats may be submitted with your online order for Photo Check and Label products:

  • BMP - (.bmp) is a standard Windows image format on Windows-compatible computers.
  • JPEG - (.jpg) means Joint Photographic Experts Group and is commonly used to display photo images over the Internet.
  • JPG - (.jpg) is the Windows version of JPEG described above.
  • TIFF - (.tif) means Taggered-Image File Format and is mainly used for exchanging documents between different applications and different computer platforms.

For exact details on which format might work best for your computer's operating system and/or imaging software, please refer to your scanner manual, digital camera manual or your computer operating system manual.

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What are the requirements for photo size?

Photo Width: between 400 pixels and 4064 pixels
Photo Height: between 420 pixels and 2704 pixels

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What is a pixel?

Pixels are the building blocks for every digital image. Higher pixel amounts in a digital photo signify a higher resolution photo, resulting in better Photo Check and Label products.

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What is resolution?

Digital image resolution is the size of your image, measured in pixels. Images that are higher in resolution will result in a better Photo Check and Label product, while those images with a lower resolution may result in poor print quality and may appear fuzzy and indistinct.

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What is contrast?

Contrast is the difference between the lightest and darkest areas in a scene and/or photograph.

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What if my photo is too small?

Please try saving or exporting your original photo file at a larger size. Your photo should be at least 400 pixels wide and 420 pixels tall (400 x 420).

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What file types and sizes of photos are accepted?

JPG, JPEG, BMP, and TIFF files are accepted. Files cannot exceed 4MB in size.

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When can I expect to receive my Photo Check and Label order?

Please allow up to two weeks for delivery after receipt of your order.

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Will you accept professional photographs or photos from magazines or other materials?

No. Due to copyright infringement, we are unable to reproduce this type of photo.

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Why won't my photo upload?

Your photo may not upload for the following reasons:

  • Your connection to the Internet has failed; please close your browser, reconnect and try again.
  • The file format is incorrect. The formats allowed for Picture This!™ products are JPG, JPEG, BMP, and TIFF.
  • The image size is too large or too small.
  • File size is too large. Files must be 4MB or smaller.
  • Personal firewall or privacy software may be preventing your web browser from displaying the product preview, which utilizes Macromedia Flash Player to display your uploaded photograph.
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What is the value of the stamps offered?

We offer Forever Stamps which are special Nondenominational stamps that have been issued to save customers time and money, especially when First-Class Mail prices are changing. The Forever Stamp always represents a one (1) ounce First-Class Mail price. Therefore, when a customer buys a Forever Stamp, they pay the current First-Class Mail one (1) ounce price and it is always worth the First-Class Mail one (1) ounce price no matter how many times the price of the stamp changes in the future. Once purchased, these stamps can be used indefinitely (hence the term "Forever Stamp").

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How many postage stamps come on a sheet?

Postage stamps from WalmartChecks.com are offered in sheets of 18.

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Do I get a choice of stamp designs?

We are currently offering stamps in the Lady Liberty and US Flag Forever Stamp combo pack. Other design options are not available at this time.

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Can stamps be sold at a higher price?

We offer Postage stamps at face value and charge a nominal handling fee.

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How much of a stamp can be torn or damaged and still considered valid?

Stamps which are mutilated or defaced are not valid for U.S domestic or U.S. originated international mail. However, a minor tear at the corner of a stamp does not render a stamp invalid.

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I did not receive all my stamps and/or they were received damaged.

All stamps requested are inserted in the first pack of checks in an order. If all the stamps requested are not received, or are damaged so they are no longer usable, please contact a Walmart Checks service representative at: 1-866-925-2432 (Monday through Friday from 7:00 a.m. to 9:00 p.m. CST, Saturday from 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. CST, Closed Sunday).

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What is CheckSafe™?

With CheckSafe™, if the checks in this order are subject to fraudulent acts, our certified Check Fraud Specialists will work with your financial institution and merchants on your behalf to help you resolve the check fraud, saving you valuable time. If preferred, our Check Fraud Specialists will provide you step by step instructions on how to resolve the fraud. In addition, you will receive free replacement checks for your new checking account. CheckSafe™ fraud service is effective for 12 months from the date your order is shipped, or until you use the last check, whichever comes first.

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Does CheckSafe™ cover both personal and business checks?

Yes, CheckSafe™ benefits would only be available for the check numbers that have the service attached to it (by purchase).

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How does CheckSafe™ assist me with check fraud?

Certified CheckSafe™ Check Fraud Specialists will do most of the work to help you resolve check fraud after receiving the initial information from you. The Check Fraud Specialists will work with you, your financial institution and the merchant that accepted the fraudulent check to save you time. If you prefer to do the work yourself, the Check Fraud Specialist will provide you step by step instructions on what you will need to do to resolve the fraud.

CheckSafe™ will assist you with three major types of fraud:

a) Forged Signatures - Usually involves the use of legitimate blank checks with a false or fake signature of the payer on the signature line.

b) Forged Endorsements - often involve the theft of valid checks which are then endorsed and cashed or deposited by someone other than the payee. Forged endorsements can also appear on checks made payable to more than one party when one party endorses the check for all parties.

c) Altered Checks - are defined as valid check stock with certain fields changed. When the payee name is changed, payment is made to the wrong person. The courtesy and/or written amount can be increased, resulting in overpayment to the payee. Some checks have had the MICR line altered with bogus information (such as the routing/transit (ABA) number or the account number) to slow down the clearing/return process. Checks can be altered to include information that assists the criminal in negotiating the check.

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How long does the coverage last?

The program benefits are effective for 12 months from the date your order is shipped, or until you use the last check, whichever comes first.

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What does it cost?

CheckSafe™ is only $1.50 per box for personal checks, $5.00 per order on business checks.

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Who owns CheckSafe™?

CheckSafe™ is fully owned and managed by Harland Clarke Corp.

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If fraud occurs, what do I do?

a) If fraud occurs, you must contact CheckSafe™ on or before thirty (30) days after you discover that fraud has occurred and have been provided with the bank statement reflecting the fraud or the original or copy of the fraudulent check.

b) The Check Fraud Specialist will confirm eligibility of the CheckSafe™ fraud service.

c) Once eligibility has been confirmed, a Check Fraud Specialist will send you a documentation package which needs to be completed and arrange for your replacement checks. These documents should be returned back to CheckSafe™ in a reasonable amount of time. You may download these documents online at www.checksafeservice.com to save time.

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What is the phone number and address for CheckSafe™?

Phone Number - 1-855-727-2894
Physical Address - 2435 Goodwin Lane, New Braunfels, TX 78135
Email Address - support@checksafeservice.com

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When will CheckSafe™ not cover any fraudulent activities?

a) Members(s) on the account

b) Immediate family members of the account holder(s)

c) Members of the account holder(s) household

d) Authorized signer or an employee responsible for accounts payable, payroll or anyone else functioning within the accounting role.

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Does CheckSafe™ cover fraudulent activities outside the US?

Yes, CheckSafe™ covers any check covered by the protection plan.

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